Return to Welcome

In early October, you will receive a personalized Member guide to inform you of next steps, how to access your accounts, and more about your SchoolsFirst FCU products and services. In the meantime, we know you have questions and have prepared these FAQs to help keep you informed.

General Membership & Account Information

A. The leadership of both Credit Unions recognized that we shared a similar culture and service philosophy—putting our Members first to help them achieve the financial well-being they deserve. Together, we can better serve Members’ needs and help them with expert advice and products and services through every stage of their financial lives.

Because we are owned by our Members, their positive vote was required to merge. In December 2019, all Schools Financial Members were asked to participate in a vote on the merger. Members approved the merger with a 94% positive vote. We legally became one Credit Union on January 1, 2020 and since then, have been working on integrating our systems to SERVE you as one Credit Union on November 1, 2020.

A. Yes, your Member number will change.  Your new Member number will be in the personalized Member guide you’ll receive in early October.

A. Each of your Memberships will transition over separately. If you have two Memberships today, you will have two separate Memberships at SchoolsFirst FCU and will receive a personalized Member guide for each.

A. Yes, there will be a new routing number but please rest assured that the Schools Financial routing number will automatically redirect to the new routing number, which will be included in the personalized Member guide you will receive in early October. This change will affect automatic deposits and payments.

A. You will need to provide the new routing number (322282001) to anyone sending a wire transfer to your account to ensure the deposit is received.

A. Your direct deposits and most automatic payments will continue without interruption. The personalized guide you receive in mid-October will provide payment details.

A. No, beginning September 1, 2020, we will stop opening new Memberships until after integration. This is to ensure a smooth transition to SchoolsFirst FCU for our Members. On November 2, 2020 when we are one Credit Union, we will begin opening new Memberships again.

A. To ensure the best Member experience, we stopped accepting credit card applications on June 8. Beginning September 1, 2020, we will stop opening many other products and services until after integration to include real estate loans on September 27.  This was done to help and ensure a smooth transition from legacy Schools Financial products to SchoolsFirst FCU products.
 
We apologize for any inconvenience this may cause and are ready to assist you with alternative solutions to fit your individual needs.  Please visit us at a branch or call us at 916.569.5400 or 800.962.0990 so we can find the best option for you.
 
You will continue to be able to open and renew your certificates and to apply for auto and personal loans through October 30. After the integration, on November 2, 2020, all products and service will be available to you.

Debit/ATM Cards

A. You will receive your new Mastercard® debit card and/or ATM card on or around October 23, 2020, along with details to activate it on November 1. Your existing card will no longer work after November 1.

A. Yes, your new debit/ATM card will feature a new card number. You will need to update any recurring payments you have with this new information.

A. No, your PIN will stay the same as your Schools Financial debit/ATM card.

A. Yes. Any joint account holder on your account who has a debit or ATM card will receive a new card.

Credit Cards

A. SchoolsFirst FCU exclusively offers Mastercard debit and credit cards because it offers the same acceptance rate as Visa and provides more to Members:
 
  • Mastercard has the same acceptance rate in the United States and around the world.
  • You can even use your Mastercard debit card to make purchases at Costco, and use your Mastercard credit card for online Costco purchases.
  • Mastercard enables us to offer you free ID theft protection and monitoring, zero liability for unauthorized transactions, skip-a-pay option in December, to name a few.

A. Your MasterCard information will display on November 7.

A. The Platinum VISA card will become an Inspire Mastercard credit card.

The Rebate VISA card will become a Rewards Mastercard credit card (which has a cash-back option) and will earn 1.5 points for every dollar spent on new purchases.

The Rewards VISA will become a Rewards MasterCard credit card and will earn 1.5 points for every dollar spent on new purchases.  Member’s existing points will transfer over.

A. No, once you activate your Mastercard Rewards credit card, you’ll be able to view and redeem your points through Online or Mobile Banking. There are no points cap and no points expiration. Your existing points will rollover but there may be a slight delay before they display.

A. Yes, your new Mastercard credit card will feature a new number and expiration date.

A. You should receive your new credit card no later than Oct. 26.

Keep using your Schools financial Visa credit card through Nov. 6.

A. On Nov. 7, activate your SchoolsFirst FCU Mastercard credit card.  You will not be able to activate it before Nov. 7.

A. Yes, your MasterCard credit card will have the same payment due date. Please don’t make a payment on your Schools Financial credit card between Nov. 2 – 6, while we are integrating our systems.

A. You will receive you first SchoolsFirst FCU Mastercard credit card statement in November.

A. No. You will need to re-register for Automatic Payments to your new Mastercard after November 7.

A. Yes, if you use your credit card to make automatic payments, be sure to update your new card information with each merchant. You may notice some payments update automatically.

A. The address will change.  Payments should be made out to SchoolsFirst FCU and mailed to SchoolsFirst FCU, PO Box 11908, Santa Ana, CA 92711

A. Yes. Your credit card balance will be automatically transferred to your new Mastercard on November 6.

A. Yes. The last few transactions on your Schools Financial credit card will be delayed and they will show on your SchoolsFirst FCU credit card statement. You should see these post to your account after November 9.

A. The merchant can process the refund to your old card and it will be credited to your new SchoolsFirst FCU card. However, there may be a slight delay.

A. We will be mailing you a disclosure with details about your credit card in late September.

A. No, the minimum payment will be $25.

A. Members will need to re-register for paperless statements after Nov. 7.  Paper statements will be mailed to all Members who do not register for electronic statements.

Checking

A. All of our existing Members over the age of 55, who are part of our Senior Saver program, will continue to be eligible to order a free box of checks every six months.  Initially, Members will receive a starter package of 40 checks and will be able to use any Schools Financial existing checks for up to 6 months.  Checks you order will come in packs of 80.

A. Yes, you will have a new SchoolsFirst FCU checking account with a new account number.

A. Yes, you will receive a complimentary set of 40 checks for your new SchoolsFirst FCU checking account.

A. Yes, you can continue to use your Schools Financial checks for up to six months after your account transitions to SchoolsFirst FCU.

Mortgage

A. Your home loan will display in your new online banking on November 10.

Online and Mobile Banking

A. The last day and time to access Schools Online and Mobile Banking will be Friday, October 30 at 4:00 p.m.

A. Yes, you will need to re-enroll in Online Banking on the SchoolsFirst FCU website in November. Information and instructions will be included in your personalized Member guide, which you will receive in early October.

A. Unfortunately, we don’t have that capability now, but it is something we know Members want and will continue to explore. Bill pay will still be available and payees will carry over to your new Online and Mobile Banking at SchoolsFirst FCU.

A. Yes. You will need to download the SchoolsFirst FCU Mobile app in your app store after integration in November. Information and instructions will be included in your personalized Member guide, which you will receive in early October.

A. You will need to register for Online and Mobile Banking by creating a username and password. You may use the same username and password you currently have for your Schools Financial accounts; however, you will still need to complete the registration on the SchoolsFirst FCU website.

A. Yes, you will still be able to use the service but will need to set up a new account to account transfer.  We apologize for the inconvenience.

A. No, your account nicknames will not transfer over. You will have the ability to give your accounts custom names. Information and instructions will be included in your personalized Member guide.

Bill Pay

A. Members will not be able to make changes to any bill payments after October 28.

A. The first payment you schedule after Nov. 5 will show with a five business day delivery estimate. If the payee is established as accepting electronic payments, the delivery estimate will be reduced to three days in the future, and some payments may only take two days. Even though the initial estimate says five days, if the payee takes electronic payments, the delivery will be made much faster than the first-time estimate.

A. Once you have enrolled in SchoolsFirst FCU Online or Mobile Banking, you’ll be able to enroll in Bill Pay and accept new disclosures. Once you are enrolled, you'll see all of your payees (billers) and six months of Bill Pay history. Please carefully review all of the Bill Pay details to make sure the information, including payment dates, is accurate.

If you would like more than six-months of history, you can download up to 24-months prior to October 29.  Just log into Bill Pay, select ‘Activity’ and a ‘Date Range’ between 30 days and 24 months.  Once the activity history loads for the date range you selected, scroll to the bottom of the page and select the ‘Download Payment List’ button.  This will download a CSV file to your PC.

A. No, this service will be discontinued. To ensure you don’t miss any payments, you will need to un-enroll from each eBill before October 29. Simply follow these steps:
  1. From your Bill Pay payee list, select eBills underneath the ‘Deliver By Date’
  2. Click on Cancel eBills
  3. Select Stop eBills
Your Payees will continue to be available in Bill Pay and you will be able to continue to pay your bills as you do today in Online Banking or Mobile Banking.

Branches & Call Center

A. Yes. Once we are integrated, the Member Contact Center will be available Monday – Friday, 7 a.m. to 7 p.m. and Saturday, 9 a.m. to 3 p.m. Branches will be open Monday – Thursday, 9 a.m. to 5 p.m., Friday, 9 a.m. to 6 p.m. and Saturday, 9 a.m. to 2 p.m.

A. No, we have no plans to close or move any branches. You’ll also see Schools Financial branches transitioning to SchoolsFirst FCU branding in the next few months.

A. No, the same teammembers who serve you today will continue to serve your needs.

Integration

A. Your Schools Financial accounts will transfer and be available on November 2, 2020. The Member Contact Center, branches and all departments will be closed Saturday, October 31. When they reopen on November 2, your accounts will have been transferred and you will be able to open SchoolsFirst FCU products and services.

A. In early October, you will receive a personalized Member guide to inform you of next steps, how to access your accounts, and more about your SchoolsFirst FCU products and services.

A. The personalized Member guide you receive in October will outline any actions you need to take.

A. The Super Share account will transition into SchoolsFirst FCU’s Liquid Advantage Money Market Account. There is no monthly fee.  The only difference is that there is a minimum balance of $2,000.  With that exception, the rates and tiers are identical. However, if the balance falls below $2K, Investment Checking interest rate applies.

A. Yes, you will continue to receive paper statements to your mailing address.

A. Yes. Your history as a Schools Financial Member is very important to us. The date you originally opened your account will be retained.

Federally Insured by NCUAEQUAL HOUSING LENDER